Resolved
The issue has now been resolved, and the service is operating normally for all affected customers.
Posted Apr 13, 2026 - 15:11 UTC
Identified
Transaction information for Marketplace apps has been restored and is now appearing again in partner reports. You may still see up to a 3-hour delay before new transactions show in your reports while we work to bring this back to normal. We are closely monitoring the situation and will continue to share updates.
Posted Apr 13, 2026 - 13:32 UTC
Investigating
We are aware that transaction-related information for Marketplace apps has not been available in partner reports since April 10, 2026. Our team is actively investigating the root cause and working to restore the data. Partners may notice missing transaction records for this period. We will provide updates as we have more information. We apologize for the inconvenience.
Posted Apr 13, 2026 - 10:58 UTC
This incident affected: APIs (Bitbucket Cloud APIs, Confluence Cloud APIs, Jira Cloud APIs, Product Events, User APIs, Webhooks, Web Triggers), Marketplace (App listing management, App listings, App pricing, App submissions, Category landing pages, Evaluations and purchases, In-product Marketplace and app installation (Cloud), In-product Marketplace and app installation (Server), Notifications, Private listings, Reporting APIs and dashboards, Search, Vendor management, Vendor Home Page), Developer (App Deployment, Artifactory (Maven repository), Create and manage apps, Developer documentation, Forge App Installation, Forge CDN (Custom UI), Forge Function Invocation, aui-cdn.atlassian.com, Forge App Logs, Forge App Monitoring, Developer console, Forge direct app distribution, Hosted storage, Forge CLI, End-user consent, Forge App Alerts, App Data Residency, Forge SQL, Forge Monetisation, Forge Feature Flags Evaluations), Support (Atlassian Support contact form, Developer community, Developer service desk, Marketplace service desk, Atlassian Support, Vulnerability management [AMS]), and Authentication and user management.