Paid Forge Apps not getting installed on some sites

Incident Report for Atlassian Developer

Resolved

We are currently investigating an incident where Forge paid apps on some sites cannot be installed between 5th September 1 AM UTC to 9th September 5 PM UTC. This is caused by invalid data sent during the installation process - this is now fixed and the functionality is back to normal.

All apps which failed installation, will need to be reinstalled.

Posted Sep 10, 2024 - 00:15 UTC

This incident affected: Support (Developer community) and Marketplace (In-product Marketplace and app installation (Cloud)).