Resolved -
All products and services impacted by this incident should now be fully recovered, and this incident is resolved.
May 14, 06:49 UTC
Update -
We are approaching full system recovery at this time, and are performing final confirmations that services are restored.
May 14, 06:41 UTC
Update -
We are now able to see recovery for all impacted products, and users should be able to access their products as expected.
Our team is continuing to monitor all products and services to ensure there is no further impact, and we will provide further update when this has been validated and the incident is closed.
May 14, 06:40 UTC
Monitoring -
Our team has implemented a mitigation for this issue and we are now seeing recovery across Atlassian products.
We will continue to monitor this issue for any ongoing concerns, and provide further updates here within an hour as we are able to confirm a full recovery has taken place.
May 14, 05:43 UTC
Update -
Our team has identified the root cause of this issue and is now actively working on mitigating the issue with accessing Atlassian products.
At this time, Atlassian customers should also be able to once again raise support requests with our team.
We will provide further update within an hour as we are able to progress mitigating this issue.
May 14, 05:34 UTC
Update -
It is likely if you are experiencing any issues relating to logging in or accessing Atlassian products at this time it is likely due to this ongoing incident.
We are continuing to receive reports about expanded product impact resulting from this incident.
While our team continues to investigate the issue with urgency, we will continue to provide further updates here with additional information.
We will provide further update within one hour, or sooner as further information becomes available.
May 14, 05:24 UTC
Identified -
Further confirmations of impacted products have now been added to the incident.
Our team is investigating the issue with urgency and we will provide further update as soon as it becomes available.
May 14, 05:11 UTC