Update - We continue to see improvements in error rates, and our teams are evaluating further mitigation to expedite resolution.
Apr 22, 2026 - 23:29 UTC
Update - After the initial remediation, we are seeing improvements and our teams continue to monitor the situation closely to confirm stability.
We will share further updates within the next 8 hours, or sooner if there are any major developments.
Apr 22, 2026 - 16:21 UTC
Identified - Our teams have implemented initial remediation by increasing certain rate limits, and we will continue to monitor the situation closely to confirm stability. We will share further updates within the next 8 hours, or sooner if we have any meaningful developments to report.
Apr 22, 2026 - 08:53 UTC
Investigating - We are aware that some Forge apps are experiencing an increased number of 429 Too Many Requests errors when making calls to the Jira REST API. This is causing disruption for end users of affected apps. Confluence APIs are not impacted.
If your app is impacted by this issue, the 429 response will contain the following headers:
Note that this gateway-level rate limiting does not return a Retry-After header. You can use the X-Ratelimit-Reset header to determine when the rate limit window resets and implement a backoff strategy accordingly.
Our teams are investigating this issue with urgency, and we will provide an update within two hours.
Apr 22, 2026 - 06:57 UTC
Resolved -
The issue has now been resolved, and the service is operating normally for all affected customers.
Apr 13, 15:11 UTC
Identified -
Transaction information for Marketplace apps has been restored and is now appearing again in partner reports. You may still see up to a 3-hour delay before new transactions show in your reports while we work to bring this back to normal. We are closely monitoring the situation and will continue to share updates.
Apr 13, 13:32 UTC
Investigating -
We are aware that transaction-related information for Marketplace apps has not been available in partner reports since April 10, 2026. Our team is actively investigating the root cause and working to restore the data. Partners may notice missing transaction records for this period. We will provide updates as we have more information. We apologize for the inconvenience.
Apr 13, 10:58 UTC